# LOS RFP Template

Use this template to collect comparable answers from short-listed loan origination system vendors.

## 1. Institution Overview
- Institution name:
- Asset size / annual origination volume:
- Lending products in scope:
- Current LOS / adjacent systems:
- Core banking system and version:
- Primary reasons for change:
- Target go-live window:

## 2. Product and Workflow Fit
Please indicate whether each workflow is:
- Native
- Configurable
- Supported through a partner
- Not supported

Required workflows:
- Consumer lending
- Mortgage lending
- Commercial lending
- HELOC / home equity
- SBA / small business
- Exceptions and policy overrides
- Manual underwriting
- Borrower portal and document upload
- Approval routing and audit trail

## 3. Core and Third-Party Integrations
For each integration, specify whether it is live in production today, requires custom work, or depends on a partner.

- Core banking integration
- Boarding / booking to core
- Customer lookup from core
- Document prep
- E-sign
- Credit / verification providers
- CRM
- Data warehouse / reporting exports
- Servicing platform

Questions to answer:
1. Which versions of our core are supported today?
2. Which data objects sync automatically?
3. Is the integration real-time or batch?
4. Who maintains the integration when systems change?
5. Provide two reference customers on a similar stack.

## 4. Implementation and Migration
Please provide:
- Proposed implementation phases
- Estimated timeline by phase
- Vendor staffing model
- Client staffing expectations
- Data migration assumptions
- Typical causes of delay
- Training approach
- Cutover support plan

## 5. Compliance, Audit, and Security
Please describe support for:
- Audit logs
- Role-based permissions
- Adverse action notices
- Mortgage compliance workflows if relevant
- Policy and exception tracking
- Data retention
- Business continuity / disaster recovery
- SOC 2 or equivalent certifications

## 6. Reporting and Administration
Please describe:
- Standard reports included
- Self-service reporting capabilities
- Dashboard and pipeline visibility
- Workflow configuration options
- Which changes require paid professional services
- API access and export options

## 7. Commercial Terms
Please provide a three-year total cost of ownership including:
- Software fees
- Implementation fees
- Migration fees
- Training
- Partner or platform fees
- Transaction fees
- Annual escalators
- Renewal terms
- Termination / data export costs

## 8. References
Please provide:
- Three live customers similar to our institution size and lending mix
- One customer on our core or equivalent core family
- One customer that implemented within the past 12 months

## 9. Response Instructions
- Submit answers in the same question order
- Mark unsupported requirements clearly
- Note assumptions inline
- Provide sample screenshots or artifacts where useful
- Return final response by: __________